An Examination of the Relationship between Service Quality Dimensions, Overall Internet Banking Service Quality and Customer Satisfaction. International Journal of Scientific Research and Management (IJSRM), [S. l.], v. 3, n. 1, 2015. Disponível em: https://www.ijsrm.net/index.php/ijsrm/article/view/82. Acesso em: 28 apr. 2025.