Abstract
The aim of this paper is to operationalize the concept of nursing schedule quality in such a way that it can cope with the nature of nursing schedule quality. This operationalization describes, the concept of nursing schedule quality needs to be analyzed in such a way that all views on this quality are taken into account. This type of an analysis results in a conceptual model of nursing schedule quality. Then it concerns the operationalization of this conceptual model into a formal model of nursing schedule quality. This type of formal model enables the measurement of this quality. Finally the application of this formal model in order to support the task of nurse scheduling.