Abstract
The case study is about a conflict situation faced by a young software programmer at an
information technology company. The case narrates the story of that programmer who faced the brunt of
a conflict experienced by his team leader. The case provides an opportunity to look at the conflict
handling styles of two individuals when the conflict is not at a felt stage. It also provides the student to
look at the conflict at its different stages and help to analyse how the conflict evolves to its maturity
Keywords
Conflictstagesperceivedtangiblefelt