Role Ambiguity and Work Environment on Turnover Intention With Work Stress As Moderation: Case Study at Bank Rakyat Indonesia

Syamsul Ridjal; Akhmad Muhammadin

doi:10.18535/ijsrm/v11i06.em04

Abstract

This study aims to analyze the effect of role ambiguity and work environment on turnover intention with work stress as moderation. This quantitative research uses a sample of 50 respondents. Data analysis used Moderated Regression Analysis (MRA) with the SPSS program. Based on the results of the analysis it was concluded that (1) role ambiguity has a positive effect on work stress. (2) The work environment has no effect on work stress. (3) Role ambiguity has a significant positive effect on Turnover Intention. (4) Work environment has a significant negative effect on Turnover Intention. (5) Job Stress strengthens the influence of role ambiguity on Turnover Intention and (6) Job stress weakens the influence of the work environment on Turnover Intention. To minimize Turnover Intention, PT. Bank BRI (Persero) Tbk Sinjai Branch Office, must pay attention and clarify the division of labor for employees so that there is no ambiguity in roles in carrying out tasks as well as improving and paying attention to the quality of the employee's work environment in communication relations between employees. This is aimed at creating and increasing work loyalty for employees and minimizing stress for employees and also reducing turnover rates.

Keywords

Role AmbiguityWork EnvironmentWork StressTurnover Intention

References

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[refR-1] Alyahya, S. & AboGazalah, F. Work-related stressors among the healthcare professionals in the fever clinic centers for individuals with symptoms of COVID-19. Healthcare. 548. 2021.Google Scholar ↗

[refR-2] Dasgupta, P. Effect of Role ambiguity, conflict and overload in private hospitals’ nurses’ burnout and mediation through self-efficacy. J. Health Manag. 513–534, 2012.Google Scholar ↗

[refR-3] Gharib, M. Jamil S.A. Ahmad M. & Ghouse S. The impact of job stress on job performance a case study on academic staff at Dhofar University. Int. J. Econ. Res. 21–33, 2016.Google Scholar ↗

[refR-4] Ghozali, Imam. Aplikasi Analisis Multivariate Dengan Program Spss. Semarang: Badan Penerbit Undip. Analisis Multivariate Dengan Program Spss, 2016.Google Scholar ↗

[refR-5] Hussain, S. & Xian S.H. Factors Affecting Employees’ Turnover Intention in Construction Companies in Klang, Selangor. KnE Soc. Sci,108–131, 2019.Google Scholar ↗

[refR-6] Mathis, Robert L. Jackson, J. H., Valentine, S. R., & Meglich, P. Human Resource Management. In Cengage Learning. 2017,Google Scholar ↗

[refR-7] Muhammadin, A. Ridjal, S. Dona M, A, R. & Nurhidayah. Pengaruh Rotasi Pekerjaan dan Pengembangan Karir terhadap Motivasi Karyawan (Studi Kasus Pada Bank Panin Cabang Makassar), Jurnal Riset Akuntansi dan Manajemen, Vol.11 , No 2. , Juni 2022, Hal. 99 – 109, 2022.Google Scholar ↗

[refR-8] Muhammadin, A. & Ramli, R. The Effect of External Environment and Low-Cost Strategy on Financial Performance of Banking in Indonesia. 1st International Conference on Advanced Multidisciplinary Research (ICAMR 2018), 510–513, 2019.Google Scholar ↗

[refR-9] Palomino M.N. & Frezatti F. Role conflict, Role Ambiguity and Job Satisfaction: Perceptions of the Brazilian controllers. Rev. Adm, 165–181, 2016.Google Scholar ↗

[refR-10] Rifai, R. P. Saerang, D. & Taroreh, R. Pengaruh Konflik Peran Dan Ambiguitas Peran Terhadap Kinerja Karyawan Dengan Stres Kerja Sebagai Variabel Intervening Pada Pt. Bank Sulutgo. Program Magister Manajemen Fakutas Ekonomi Dan Bisnis Universitas Sam Ratulangi, 7(4), 2019.Google Scholar ↗

[refR-11] Robbins, S. Organizational Behavior. 9th Edition. New Jersey: Precentice Hall International Inc, 2015.Google Scholar ↗

[refR-12] Santhi, I. & Sutrisna Dewi, S. Pengaruh Manajemen Modal Kerja Terhadap Tingkat Profitabilitas Pada Perusahaan Makanan Dan Minuman Yang Terdaftar Di Bursa Efek Indonesia Periode 2010-2013. E-Jurnal Manajemen Universitas Udayana, 3(12), 2014.Google Scholar ↗

[refR-13] Sedarmayanti. Working Procedures and Work Productivity an Overview of Aspects of Ergonomics or the link between Man and Work Environment. Bandung: Mandar Maju, 2003.Google Scholar ↗

[refR-14] Skelton, A. R. Nattress, D. & Dwyer, R. J. Predicting Manufacturing Employee Turnover Intentions. Journal Of Economics, Finance And Administrative Science, 25(49), 2020.Google Scholar ↗

[refR-15] Triyono, A. J. & Prayitno, A. Pengaruh Konflik Peran Dan Ambiguitas Peran Terhadap Stres Kerja Dan Kinerja Pegawai Dinas Penerangan Jalan Dan Pengelolaan Reklame Kota Semarang. Jurnal Penelitan Ekonomi Dan Bisnis, 2(2), 2019.Google Scholar ↗

[refR-16] Yusuf N. & Metiboba S. Work environment and job attitude among employees in a Nigerian work organization. Journal of Sustainable Society, 1(2), 36-43, 2012.Google Scholar ↗