Public Perceptions towards Mayor's Decisions Making and Its Government Performance of Surakarta City, Central Java, Indonesia

Doktor Suwardi; Sri Risis Sugiyarti

doi:10.18535/ijsrm/v12i01.ps.01

Abstract

This research aims to study the relation of decision concept to the Mayor of Surakarta’s Performance, Central Java, Indonesia. Research analysis was conducted by comparing two data as independent variable: mayor’s attitude to government apparatus and mayor’s attitude to the public. The dependent variable was perceived performance. Data were obtained through conducting face-to-face interview with 550 respondents. The size of sample fulfilled the criterion of 5% margin error at significance level of 95. The result of research shows that public appreciates highly the mayor performance. Positively perceived performance of mayor is endorsed by the mayor’s attitude in facing some problems. The mayor tends to have different attitude in facing problems. He tends to be firmer to governmental apparatus but to deal with the people with problems more wisely.

Keywords

decisionperformancemayorSurakarta city

References

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[refR-2] Ahyaruddin, Muhammad dan Muhammad Faisal Amrillah (2021) faktor penentu kinerja pemerintah daerah, Jurnal Akuntansi Multiparadigma or Journal of Multiparadigm Accounting (JAMAL) Universitas Brawijaya Malang, Vol. 12 No 3 Tahun 2021.Google Scholar ↗

[refR-3] Anak Agung Adi Lestari (2020) pengaturan birokrasi aparatur sipil negara yang netral dan bebas dari intervensi politik, Jurnal Kerta Semaya Vol 8 nomer 12 (2020) Universitas Udayana, BaliGoogle Scholar ↗

[refR-4] Ashworth, R., G. Boyne dan R. Delbridge. 2009 Escape from the Iron Cage Organizational Change and Isomorphic Pressures in the Public Sector. Journal of Public Administration Research and Theory.Google Scholar ↗

[refR-5] Ballantyne, D. 2004. A relationship meditiated theory of internal marketing. SwedishSchool ofEconomic BusinessAdministration.HelsinkiFiland.Google Scholar ↗

[refR-6] Bouckaert, G., & Halligan, J. (2008). Managing Performance: International Comparisons. London/New York, N.Y: Routledge.Google Scholar ↗

[refR-7] Daliman, A. 2017. Sejarah Indonesia Abad XIX-Awal Abad XX: Sistem Politik Kolonial dan Administrasi Pemerintahan Hindia-Belanda. Yogyakarta: OmbakGoogle Scholar ↗

[refR-8] Damang Averroes Al-Khawarizmi (2013) https://www.negarahukum.com/beda-keputusan-dan-kebijakan-tanggapan-atas-tulisan-f-daus-ar.htmlGoogle Scholar ↗

[refR-9] DiMaggio, P.J. dan W.W. Powell.2007. The Iron Cage Revisited: Institutional Isomorphism and Collective Rationality in Organizational Fields. American Sociological Review 48( 2): 147-160Google Scholar ↗

[refR-10] Dwiyanto, Agus. 2008. Reformasi Birokrasi Publik di Indonesia : Seri Kajian Birokrasi. Yogyakarta : Gadjah Mada University PressGoogle Scholar ↗

[refR-11] ELSamen, A. A., dan M. Alshurideh. 2012. The impact of internal marketing oninternal service quality: A case study in a Jordanian pharmaceutical company.International Journal of Business and Management. Vol.7 No.19. PublishedbyCanadianCenterofScienceandEducation.Google Scholar ↗

[refR-12] Engel, J.F., Blackwell,R.D., & Miniard, P.W. (1995). Consumer Behavior. 8th Ed. Forth Worth, Texas: The Dryden Press.Google Scholar ↗

[refR-13] Fandy, Tjiptono. 2016. Service, Quality & satisfaction. Yogyakarta. AndiGoogle Scholar ↗

[refR-14] Goodnow, F.J. 1990 “Politik and Administration” dalam Shafritz, J.M & Hyde, A.C (eds). 1987Google Scholar ↗

[refR-15] Grönroos,C.1994.Frommarketingmixtorelationshipmarketing:Towardsaparadigmshiftinmarketing.ManagementDecision.Vol.32No.2:4-20Google Scholar ↗

[refR-16] Hallowell R., Schilesinger L. A., and Zornitsky J. 1996. Internal service quality,customer and job satisfaction: Linkages and implications for management.HumanResourcePlanning.Vol.19No.2:20.Google Scholar ↗

[refR-17] Hersh, A. A. S. 2011. Relationship between internal marketing and service qualitywithcustomers'satisfaction.InternationalJournalofMarketingStudies.Vol.3No.2.Google Scholar ↗

[refR-18] Heskett,J.L.,W.E.Sasser,danL.A.Schlesinger.1997.TheServiceProfitChain.NewYork:FreePressGoogle Scholar ↗

[refR-19] Jumadi, (2014), PengaruhPemasaranInternalDanKualitasLayananInternalTerhadapKepuasan PelangganInternal (StudiPadaIndustriKepariwisataanDiDaerahIstimewaYogyakarta)Google Scholar ↗

[refR-20] Kotler, Philip and Kevin Lane Keller, (2016): Marketing Management, 15th Edition New Jersey: Pearson Pretice Hall, Inc.Google Scholar ↗

[refR-21] Kumar, P. 2010. Marketing of Hospitality and Tourism Service. Tata McGraw HillEducationPrivateLimited,NewDelhi.Google Scholar ↗

[refR-22] Lombard, R. M. 2010. Employees as customers – An internal marketing study of theAviscarrentalgroupinSouthAfrica.AfricanJournalofBusinessManagementVol.4No.4:362-372.Google Scholar ↗

[refR-23] Lukas Summermatter and John Philipp Siegel (2009) Defining Performance in Public Management: Variations over time and space, Paper for IRSPM XXIII, CopenhagenGoogle Scholar ↗

[refR-24] Mishra, S. 2010. Internal Marketing - A tool to harness employees’ power in erviceorganizations in India. International of Business Management. Vol.5 No.1:185-193.Google Scholar ↗

[refR-25] M.Makhfuz (2013) Hukum administrasi Negara; Graha Ilmu, YogyakartaGoogle Scholar ↗

[refR-26] Nasution, M. N. (2014). Manajemen Mutu Terpadu. Jakarta: Ghalia IndonesiaGoogle Scholar ↗

[refR-27] Nurkhamid, M. (2008). Implementasi Inovasi Sistem Pengukuran Kinerja InstansiPemerintah. Jurnal Akuntansi Pemerintah, 3(1),45–75.Google Scholar ↗

[refR-28] Nur Laely, Nur Laely (2018) Sistem Pemerintahan Kolonial Hindia Belanda Di Onderafdeling Bonthain 1905-1942. thesis, Universitas Negeri Makassar.Google Scholar ↗

[refR-29] Oxford Dictionary (1998)Google Scholar ↗

[refR-30] Oliver, R. L. 1997. Satisfaction: A Behavioral Perspective on the Consumer. NewYork:TheMcGraw-HillCompanies,Inc.Google Scholar ↗

[refR-31] Oliver, R. L. 1999. Whence consumer loyalty. Journal of Marketing. Vol.63 (SpecialIssue):33-44.Google Scholar ↗

[refR-32] Pujawati, Putri dan Elan Eriswanto (2021) penilaian kinerja dengan perspektif pelanggan perspektif pembelajaran dan pertumbuhan balanced scorecard; Balance : Jurnal Akuntansi Dan Bisnis Vol 6, No 1, Juni 2021, Hal 30 – 40Google Scholar ↗

[refR-33] Rismawati, & Mattalata. (2018). Evaluasi Kinerja Penilaian Kinerja Atas Dasar Prestasi Kerja Berorientasi kedepan (I. Marzuki (ed.); 1st ed.). Celebes Media Perkasa.Google Scholar ↗

[refR-34] Robertson, Gordon. (2002). “Review Kinerja”. Lokakarya Review Kinerja.BPKP dan Executive Education.Google Scholar ↗

[refR-35] Schneider,B.,danS.A.White.2004.Servicequality:researchperspectives. California:SagePub-licationsGoogle Scholar ↗

[refR-36] Tauhid dan Gufran (2019). Intervensi politik dalam mutasi pejabat birokrasi pemerintah Kota Bima, Jurnal Administrasi Negara, Sekolah Tinggi Ilmu Sosial dan Ilmu Politik (STISIP) Boja, Bima Vol. 16 No. 1 Januari – Juni 2019Google Scholar ↗

[refR-37] Ujang Syahrul Mubarok. (2018). Penerapan SWOT Balanced Scorecard pada Perencanaan Strategi Bisnis (Bichiz Daz (ed.); 1st ed.). CV Jakad.Google Scholar ↗

[refR-38] Wang, M. C. 2012. The mediating effect of quality of service on the effectiveness ofemployee training and customer satisfaction. International Research JournalofFinanceandEconomics. Issue90Google Scholar ↗