ISSN (Online): 2321-3418
server-injected
Economics and Management
Open Access

Innovation in Government: Strategies for Effective Public Service Delivery

DOI: 10.18535/ijsrm/v12i06.em10· Pages: 6661-6671· Vol. 12, No. 06, (2024)· Published: June 15, 2024
PDF
Views: 1,667 PDF downloads: 361

Abstract

This study aims to identify and analyze the factors that drive and hinder innovation in the public sector. The goal is to understand how these factors influence the quality of public service delivery and provide practical recommendations for policymakers and practitioners in the public sector. The study focuses on the public sector in North Sumatra Province, Indonesia, to offer context-specific insights. The research adopts a quantitative approach using survey methods. The sample consists of 300 public sector employees from various departments within the North Sumatra Provincial Government, selected through purposive sampling. Data collection involved questionnaires designed to measure factors driving and hindering innovation, as well as interviews with key personnel to gain deeper insights. The data were analyzed using descriptive statistics, regression analysis, and thematic analysis. This study underscores the critical role of management support, technological access, and a supportive organizational culture in promoting innovation in the public sector. It also highlights significant barriers such as resistance to change, resource constraints, and rigid bureaucracy. Addressing these barriers through comprehensive and strategic approaches, including bureaucratic reform and effective communication, can create an environment conducive to innovation. This, in turn, can enhance the quality of public services and meet the increasingly complex needs of society. The findings provide valuable insights for policymakers and public sector managers aiming to foster sustainable innovation and improve public service delivery.

Keywords

BureaucracyInnovationPublic SectorResource ManagementTechnological Access

References

  1. Albury, D. (2005). Fostering innovation in public services. Public Money & Management, 25(1), 51–56.Google Scholar ↗
  2. Barczak, G., Lassk, F., & Mulki, J. (2010). Antecedents of team creativity: An examination of team emotional intelligence, team trust, and collaborative culture. Creativity and Innovation Management, 19(4), 332–345. https://doi.org/https://doi.org/10.1111/j.1467-8691.2010.00574.xDOI ↗Google Scholar ↗
  3. Borins, S. (2001). Encouraging innovation in the public sector. Journal of Intellectual Capital, 2(3), 310–319. https://doi.org/https://doi.org/10.1108/14691930110400128DOI ↗Google Scholar ↗
  4. Borins, S. (2014). The persistence of innovation in government: A guide for innovative public servants. Brookings Institution Press.Google Scholar ↗
  5. Creswell, J. W. (2014). Research Design: Qualitative, Quantitative and Mixed Methods Approaches. SAGE Publications, Inc.Google Scholar ↗
  6. Damanpour, F., & Schneider, M. (2009). Characteristics of innovation and innovation adoption in public organizations: Assessing the role of managers. Journal of Public Administration Research and Theory, 19(3), 495–522. https://doi.org/https://doi.org/10.1093/jopart/mun021DOI ↗Google Scholar ↗
  7. Danu, D. E. A., Supardi, S., Sutanto, S. T. J. P., & Riko, R. S. (2023). E-Services: Implementation of digital-based public services in the 4.0 era. Athena: Journal of Social, Culture and Society, 1(3), 87–92. https://doi.org/10.58905/athena.v1i3.40DOI ↗Google Scholar ↗
  8. Drechsler, W. (2018). ‘Pathfinder: e-Estonia as the β-version. Journal of E-Democracy and Open Government (JeDEM), 16(1), 56–67.Google Scholar ↗
  9. European Commission. (2013). Powering european public sector innovation: Towards a new architecture. Publications Office of the European Union.Google Scholar ↗
  10. Fu, J. S., Shumate, M., & Contractor, N. (2020). Organizational and individual innovation decisions in an interorganizational system: Social influence and decision-making authority. Journal of Communication, 70(4), 497–521. https://doi.org/https://doi.org/10.1093/joc/jqaa018DOI ↗Google Scholar ↗
  11. Hartley, J. (2005). Innovation in governance and public services: Past and present. Public Money & Management, 25(1), 27–34.Google Scholar ↗
  12. Isaksen, S. G. (2017). Leadership’s role in creative climate creation. In Handbook of Research on Leadership and Creativity (pp. 131–158). https://doi.org/10.4337/9781784715465.00014DOI ↗Google Scholar ↗
  13. Margetts, H., & Dunleavy, P. (2013). The second wave of digital-era governance: A quasi-paradigm for government on the web. Philosophical Transactions of the Royal Society A: Mathematical, Physical and Engineering Sciences, 371(1987), 20120382. https://doi.org/http://dx.doi.org/10.1098/rsta.2012.0382DOI ↗Google Scholar ↗
  14. Martensen, A., & Dahlgaard, J. J. (1999). Strategy and planning for innovation management – supported by creative and learning organisations. International Journal of Quality & Reliability Management, 16(9), 878–891. https://doi.org/https://doi.org/10.1108/02656719910289177DOI ↗Google Scholar ↗
  15. Martins, E. C., & Terblanche, F. (2003). Building organisational culture that stimulates creativity and innovation. European Journal of Innovation Management, 6(1), 64–74. https://doi.org/https://doi.org/10.1108/14601060310456337DOI ↗Google Scholar ↗
  16. Mazzucato, M., & Semieniuk, G. (2017). Public financing of innovation: New questions. Oxford Review of Economic Policy, 33(1), 24–48. https://doi.org/https://doi.org/10.1093/oxrep/grw036DOI ↗Google Scholar ↗
  17. Moore, M. H., & Hartley, J. (2008). Innovations in governance. Public Management Review, 10(1), 3–20. https://doi.org/http://dx.doi.org/10.1080/14719030701763161DOI ↗Google Scholar ↗
  18. Mulgan, G., & Albury, D. (2003). Innovation in the public sector. Strategy Unit, Cabinet Office. https://www.sba.gov/sites/default/files/files/rs373tot.pdfGoogle Scholar ↗
  19. OECD. (2017). Fostering innovation in the public sector. OECD Publishing.Google Scholar ↗
  20. Oreg, S., Vakola, M., & Armenakis, A. (2011). Change recipients’ reactions to organizational change: A 60-year review of quantitative studies. Journal of Applied Behavioral Science, 47(4), 461–524. https://doi.org/https://psycnet.apa.org/doi/10.1177/0021886310396550DOI ↗Google Scholar ↗
  21. Osborne, S. P., & Brown, L. (2011). Innovation, public policy and public services delivery in the UK: The word that would be king? Public Administration, 89(4), 1335–1350. https://doi.org/https://doi.org/10.1111/j.1467-9299.2011.01932.xDOI ↗Google Scholar ↗
  22. Prajogo, D., & Sohal, A. S. (2006). The integration of TQM and technology/R&D management in determining quality and innovation performance. Omega, 34(3), 296–312. https://doi.org/https://doi.org/10.1016/j.omega.2004.11.004DOI ↗Google Scholar ↗
  23. Rocha, J. A. O., & Zavale, G. J. B. (2021). Innovation and change in public administration. Open Journal of Social Sciences, 9(6), 285–297. https://doi.org/https://doi.org/10.4236/jss.2021.96021DOI ↗Google Scholar ↗
  24. Rogers, E. M. (2003). Diffusion of innovations. The Free Press.Google Scholar ↗
  25. Sørensen, E., & Torfing, J. (2011). Enhancing collaborative innovation in the public sector. Administration & Society, 43(8), 842–868. https://doi.org/https://doi.org/10.1177/0095399711418768DOI ↗Google Scholar ↗
  26. Sujana, E., Saputra, K. A. K., & Manurung, D. T. H. (2020). Internal control systems and good village governance to achieve quality village financial reports. International Journal of Innovation, Creativity and Change, 12(9), 98–108.Google Scholar ↗
  27. Teece, D. J. (2007). Explicating dynamic capabilities: The nature and microfoundations of (sustainable) enterprise performance. Strategic Management Journal, 28(13), 1319–1350. https://doi.org/https://doi.org/10.1002/smj.640DOI ↗Google Scholar ↗
  28. Torfing, J. (2016). Collaborative innovation in the public sector. Public Management Review, 18(2), 190–208.Google Scholar ↗
  29. Walker, R. M. (2014). Internal and external antecedents of process innovation: A review and extension. Public Management Review, 16(1), 21–44. https://doi.org/https://doi.org/10.1080/14719037.2013.771698DOI ↗Google Scholar ↗
  30. Windrum, P., & Koch, P. M. (2008). Innovation in public sector services: Entrepreneurship, creativity and management. Edward Elgar Publishing.Google Scholar ↗
Author details
Jopinus Saragih
Efarina University of North Sumatra
✉ Corresponding Author
👤 View Profile →