ISSN (Online): 2321-3418
server-injected
Economics and Management
Open Access

Assessing Performance Management Systems' Efficiency in Local Government Greater Amman Municipality As A Case Study

DOI: 10.18535/ijsrm/v13i12.em11· Pages: 10139-10153· Vol. 13, No. 12, (2025)· Published: December 21, 2025
PDF
Views: 676 PDF downloads: 217

Abstract

Municipal performance management has seen a sea change in the way it was conducted through classic systems of bureaucratic systems based on procedural adherence to modern systems based on the outcomes, public happiness and learning in the organization. This phenomenon demonstrates local responsiveness of the situation of governance and indicates general trends of the development of the state administration. The municipalities also tend to face implementation challenges of institutional capacity, organizational culture, and staff involvement, limiting the effectiveness of systems, and affecting service delivery outcomes, despite official support of modern performance structures.

Keywords

Performance managementsystem efficiencylocal governmentGreater Amman Municipalitypublic admi

References

  1. Abdel Jawad, N. O. U. R. (2022). Applying High Performance Organizational Model (HPO) On Greater Amman Municipality Jorden. Leadership And Management Theory In Practice, 53.Google Scholar ↗
  2. Abdeljawad, N. O. U. R., & Nagy, I. (2023). Evaluation urban land use related policies to reduce urban sprawl environmental consequences in Amman City-Jordan compared with other two cities. WSEAS Transactions on Environment and Development, 19, 119-137.Google Scholar ↗
  3. Abu-Dayyeh, N. (2024). The planning of Greater Amman: migrants to migrant capital. Archnet-IJAR: International Journal of Architectural Research.Google Scholar ↗
  4. Al Naimat, A., & Liang, D. (2023). Substantial gains of renewable energy adoption and implementation in Maan, Jordan: A critical review. Results in Engineering, 19, 101367.Google Scholar ↗
  5. Al-Billeh, T., Al-Hammouri, A., Al-Khalaileh, L., & Derbal, I. (2023). The impact of administrative control authorities on sustainable development in Jordanian legislation: what are the challenges facing administrative control authorities in achieving sustainable development? Journal of Law and Sustainable Development, 11(5), e1129-e1129.Google Scholar ↗
  6. Aljaber, A. (2024). Using Institutional Theory to examine the impact of the 2016 Public Administration Reforms on work and employment in the Saudi Arabian Labour Administration System: unearthing the gender and performance management consequences (Doctoral dissertation, University of Sheffield).Google Scholar ↗
  7. Alkilani, S., & Loosemore, M. (2022). Project performance measurement for small-and-medium sized construction contractors in the Jordanian construction industry. Construction Management and Economics, 40(10), 743-769.Google Scholar ↗
  8. Al-Qudah, S., Davies, J., & Deakin, R. (2020). Municipal performance management in Jordan: An empirical study of employee perspectives. International Journal of Public Administration, 43(9), 759-771.Google Scholar ↗
  9. Alsharari, N. M., & Aljohani, M. S. (2024). The benchmarking implementation and management control process as influenced by interplay of environmental and cultural factors: institutional and contingency perspectives. Benchmarking: An International Journal, 31(9), 3327-3348.Google Scholar ↗
  10. Al-Zu’bi, H., Al-Tal, R., & Rubaiha, R. A. (2023). An appraisal of the legal framework and the impact of administrative corruption on the Jordanian economy: An empirical evidence. Asian Journal of Law and Economics, 14(2), 163-188.Google Scholar ↗
  11. Arabeyyat, A. R., Alnsour, J. A., Al-Bazaiah, S. A., & Al-Habees, M. A. (2024). Managing Urban Environment: Assessing the Role of Planning and Governance in Controlling Urbanization in the City of Amman, Jordan. Journal of Environmental Management & Tourism, 15(2), 263-271.Google Scholar ↗
  12. Asantewaa, F. (2021). Challenges and prospects of stakeholder participation in monitoring and evaluation of borehole projects: A case study of GA south municipal assembly in Accra metropolis, Ghana (Doctoral dissertation).Google Scholar ↗
  13. Bataineh, I. A. H. (2022). Neoliberal Urban Transformations in the Arab City: The Case of Amman (Doctoral dissertation, Politecnico di Torino).Google Scholar ↗
  14. Braun, V., & Clarke, V. (2006). Using thematic analysis in psychology. Qualitative Research in Psychology, 3(2), 77-101.Google Scholar ↗
  15. Creswell, J. W., & Creswell, J. D. (2018). Research design: Qualitative, quantitative, and mixed methods approaches (5th ed.). Sage Publications.Google Scholar ↗
  16. Dillman, D. A. (2014). Mail and internet surveys: The tailored design method (4th ed.). John Wiley & Sons.Google Scholar ↗
  17. Etikan, I., Musa, S. A., & Alkassim, R. S. (2016). Comparison of convenience sampling and purposive sampling. American Journal of Theoretical and Applied Statistics, 5(1), 1-4.Google Scholar ↗
  18. Field, A. (2018). Discovering statistics using IBM SPSS statistics (5th ed.). Sage Publications.Google Scholar ↗
  19. Itair, M. (2024). Leveraging participatory science and smart technology to address urban challenges.Google Scholar ↗
  20. Jaramillo, A. J. (2023). A Comparative Analysis of Domestic Municipal Data Governance Systems. Massachusetts Institute of Technology.Google Scholar ↗
  21. Johnsen, Å., Solholm, K., & Tufte, P. A. (2024). Performance measurement system design as link between strategy formulation and performance information use in public sector organizations. Public Performance & Management Review, 47(4), 813-848.Google Scholar ↗
  22. Kalaldeh, M., & Tarawneh, D. (2025). Development of a dynamic quantitative digital model for the measurement of smart city maturity level in the city of Amman. International Journal of Sustainable Engineering, 18(1), 1-17.Google Scholar ↗
  23. Karmel, E. J. (2021). Designing decentralization in Jordan: Locating the policy among the politics. Middle East Law and Governance, 14(2), 155-184.Google Scholar ↗
  24. Kiongo, D. W. (2023). Stakeholder Management Strategies and the Performance of Rural Roads Development Projects in Nyeri County, Kenya (Doctoral dissertation, University of Nairobi).Google Scholar ↗
  25. Krejcie, R. V., & Morgan, D. W. (1970). Determining sample size for research activities. Educational and Psychological Measurement, 30(3), 607-610.Google Scholar ↗
  26. Krueger, R. A., & Casey, M. A. (2015). Focus groups: A practical guide for applied research (5th ed.). Sage Publications.Google Scholar ↗
  27. Mahmoud, M. M. H., & Othman, R. (2023). Performance management system in developing countries: A case study in Jordan. Journal of Public Affairs, 23(4), e2864.Google Scholar ↗
  28. Mathias, K. (2023). Effect of institutional factors on public procurement performance in commercial and manufacturing state corporations in Kenya (Doctoral dissertation, Doctoral dissertation, Strathmore University).Google Scholar ↗
  29. Mohammad, T., & Darwish, T. K. (2022). Human resource management in Jordan: Challenges and future prospects. HRM in the global south: A critical perspective, 155-187.Google Scholar ↗
  30. Mor, S., & Ravindra, K. (2023). Municipal solid waste landfills in lower-and middle-income countries: Environmental impacts, challenges and sustainable management practices. Process Safety and Environmental Protection, 174, 510-530.Google Scholar ↗
  31. Mothowamodimo, W. O. (2023). Stakeholder expectations and perceptions of the role of the project management office in local government: a case study.Google Scholar ↗
  32. Na-Nan, K., Joungtrakul, J., Smith, I. D., & Sanamthong, E. (2022). Reliability and validation of an instrument for measuring problems with performance appraisal of automotive parts manufacturing employees. International Journal of Quality & Reliability Management, 39(1), 53-76.Google Scholar ↗
  33. National Commission for the Protection of Human Subjects of Biomedical and Behavioral Research. (1979). The Belmont report: Ethical principles and guidelines for the protection of human subjects of research. U.S. Department of Health and Human Services.Google Scholar ↗
  34. Ndoko, L. (2021). Stakeholder participation in the planning at Alfred Nzo District Municipality (Doctoral dissertation, University of the Free State).Google Scholar ↗
  35. Ngo, Q. H. (2023). Do environmental management practices mediate institutional pressures-environmental performance relationship? Evidence from Vietnamese SMEs. Heliyon, 9(7).Google Scholar ↗
  36. Nilashi, M., Baabdullah, A. M., Abumalloh, R. A., Ooi, K. B., Tan, G. W. H., Giannakis, M., & Dwivedi, Y. K. (2023). How can big data and predictive analytics impact the performance and competitive advantage of the food waste and recycling industry? Annals of Operations Research, 1-42.Google Scholar ↗
  37. Nunoo, K. B. (2021). Stakeholders’ engagement practices in the public budget preparation process; a case study of the Sekondi Takoradi Metropolitan Assembly (Doctoral dissertation).Google Scholar ↗
  38. Saldaña, J. (2021). The coding manual for qualitative researchers (4th ed.). Sage Publications.Google Scholar ↗
  39. Tbaishat, R. (2021). Reforming local government administration: a case from Jordan. Academic Journal of Interdisciplinary Studies, 10(5), 102-102.Google Scholar ↗
  40. Todd, E. C. (2022). Overview on food safety in the Middle East. Food Safety in the Middle East, 33-69.Google Scholar ↗
  41. Zaman, M., Puryear, N., Abdelwahed, S., & Zohrabi, N. (2024). A review of IoT-based smart city development and management. Smart Cities, 7(3), 1462-1501.Google Scholar ↗
Author details
Metib Theeb Okleh Alsaroum
Charisma University
✉ Corresponding Author
👤 View Profile →