ISSN (Online): 2321-3418
server-injected
Economics and Management
Open Access

Influence of Employees Motivation on Performance of Micro Finance Institutions in Rwanda.

DOI: 10.18535/ijsrm/v10i11.em02· Pages: 4124-4138· Vol. 10, No. 11, (2022)· Published: November 14, 2022
PDF
Views: 436 PDF downloads: 203

Abstract

Currently, Human Resource Management is becoming more important because employees and their knowledge are the most important aspect affecting performance of micro financial institutions in Rwanda. Motivation is one of the most important tools of Human Resource Management. Organizations are designing motivation systems in order to encourage employees to perform as well as to attract and retain potential candidates. The main purpose of this study was to assess the impact of employee motivation on performance of micro financial institutions in Rwanda. A qualitative case study methodology was used to interview key informants as well as questionnaires were distributed to the sample of 54 respondents from LETSHEGO-RWANDA headquarter and branches in Kigali. The general objective of this study was to assess the influence of employees’ motivation on performance of micro financial institutions in Rwanda. Taking into consideration of Letshego Rwanda as the case of study. The specific objectives of this research study were to examine how salary increments influence the performance of employees in Letshego, to assess the roles of team work in enhancing performance of Letshego, to find out whether motivational packages has an impact in performance of Letshego, to assess the relationship between employee motivation strategies and micro financial institutions Performance. The study employed a descriptive cross-sectional design, and population of 54 persons was applied. Document review, questionnaire, interview, and observation methods were used to collect data, while descriptive statistics and content analysis were applied for data analysis. SPSS: Statistical Package for Social Sciences was used in this research study.

Keywords

Employee’s motivation and performance of micro financial institutions

References

  1. Abdul, H. (2008), Relationship between Motivation and Job Satisfaction on Employee Performance in banking Sector of Northern Cyprus. Turkey.Google Scholar ↗
  2. Adam, J. (2007), Business Research Methodology. A Background Material for Students and Other Readers.Google Scholar ↗
  3. Adams, J.S (1963), Inequity in Social Exchange. Adv. Exp. Soc. Psychol.Google Scholar ↗
  4. Armstrong, M. (1996), A Handbook of Personnel Management Practice, Kogan Page, London.Google Scholar ↗
  5. Armstrong, M. (2002), A Handbook of Human Resources Management Practice, Kogan Page, London.Google Scholar ↗
  6. Armstrong, M. (2006), A Handbook of Human Resources Management Practice. 10th edn, Kogan Page, London.Google Scholar ↗
  7. A.S. Kohli, (2008), Performance Management, Oxford University Press, India.Google Scholar ↗
  8. Arvery, R.D & Murphy, K. (1998), Organizational Behavior. Mc Graw Hill Company Casio. B.F. Skinner Foundation Website: http://www.bfskinner.org/BFSkinner/SurveyOperantBehavior.html.Accessed on 21st March, 2013.Google Scholar ↗
  9. Charles,C.M. (1995), Introduction to Educational Research. 2nd ed. San Diego, Longman.Google Scholar ↗
  10. Campbell, J.P., McCloy, R.A., Opple, S.H, Sager, C.E. (1993), A Theory of Performance. In N. Schmitt &W.C. Borman (Eds.). Personnel Selection in Organizations (pp. 35-70). San Fransisco, CA: Jossey- Bass.Google Scholar ↗
  11. Daniels, K. and Harris C. (2002), Work, Psychological Well-Being and Performance.Google Scholar ↗
  12. Sheffield University Management School, 50, 304-309. Deci, E.L. (1980), The Psychology of self-determination. M.A: Health.Google Scholar ↗
  13. Gupta, C.B. (2005), Theory and Practices of Management. New Delhi: Sultan Chand &Sons Publishers.Google Scholar ↗
  14. Gure, N. Abdullahi, (2010), Impact of Motivation on Employee Performance at Nationlink Telecom. Somalia.Google Scholar ↗
  15. Hertzberg, F. (1959), Motivation to Work. New York. John Wiley & Sons.Google Scholar ↗
  16. Herzberg, F., Mausner, B, and Snyderman, B. (1957), The Motivation to Work. Wiley, New York.Google Scholar ↗
  17. Hoy, W.K, and Miskel, C.G. (1987), Educational Administration: Theory, Research and Practice. New York: Random House.Google Scholar ↗
  18. Insimire, P. (2011), Motivation and Sales Performance in Niko insurance. Uganda. John, C. & Campbell, R.J. (1988), Productivity in Organizations: New Perspective from Industrial and Organizational Psychology. San Fransisco: Joss- Bass.Google Scholar ↗
  19. Karanja, S. (2012), Effects of reward System on Employee Performance. Case studies of Cooperative Bank headquarter. Nairobi, Kenya.Google Scholar ↗
  20. Muhimbili University of Allied Sciences, (2012), Performance and Job satisfaction on primary Health Care Provider Rural Tanzania.Google Scholar ↗
  21. Mullins, L.J. (1996), Management and Organizations 4th ed. London: Pitman. Nchorbune Dominic A. (2011), Role of Motivation on Employee Performance in University for Development Studies- WA Campus. Ghana.Google Scholar ↗
  22. Newaho, E.M. (2008), Application of Human Resources Management Initiative for Workers Motivation in Telecommunication Sector in Tanzania.Google Scholar ↗
  23. Okan, V. Safkali & Mustafa, E. (2012), Universality of the Factors Motivating EmployeesGoogle Scholar ↗
  24. Abadi, F. E., Jalilvand, M. R., Sharif, M., Salimi, G. A., & Khanzadeh, S. A. (2011). AStudyof Influential Factors on Employees’ Motivation for Participating in the In- ServiceTrainingCourses Based on Modified Expectancy Theory. International Businessand Management, 2(1), 157-169.Google Scholar ↗
  25. Ali, R., & Ahmad, M. S., (2009). The Impact of Reward and Recognition Programs on Employee’s Motivation and Satisfaction: An Empirical Study. International Review ofBusiness Research Papers, 5 (4), 270-279.Google Scholar ↗
  26. Annamalai, T., Abdullah, A. G. K., & Alasidiyeen, N. J., (2010).The Mediating Effects of Perceived Organizational Support on the Relationships between Organizational Justice, Trustand Performance Appraisal in Malaysian Secondary Schools. European Journal of SocialSciences, 13 (4), 623-632.Google Scholar ↗
  27. Armstrong M 2000.Understanding Training: Human Resource Management Practice. 8th Edition. London:Kogan Page Limited.Google Scholar ↗
  28. Aydin, B., & Ceylan, A., (2009). Does Organizational learning capacity impact on organizational effectiveness? Research analysis of the metal industry. Development andLearning in Organizations, 23 (3), 21-23.Google Scholar ↗
  29. Baldoni, J., (2005). Motivation Secrets. Great Motivation Secrets of Great Leaders. [Online] Available: http://govleaders.org/motivation_secrets.htmGoogle Scholar ↗
  30. Beugré, Constant, D., & Offodile, O. F., (2001). Managing for organizational effectiveness in sub-Saharan Africa: a culture-fit model. The International Journal of Human Resource Management, 12 (4), 535-550.Google Scholar ↗
  31. Chowdhury, M. S., (2007). Enhancing Motivation and Work Performance of the Salespeople: The Impact of Supervisors’ Behavior. African Journal of Management,1 (9),238-243.Google Scholar ↗
  32. Connolly, T., Conlon, E. J., & Deutsch, S. J., (1980). Organizational effectiveness: a multiple constituency approach. Academy of Management Review, 5, 211-17.Google Scholar ↗
  33. Danish, R. Q., & Usman, A., (2010). Impact of Reward and Recognition on job Satisfaction and Motivation: An Empirical Study from Pakistan. International Journal of Business and Management, 40 (2), 12-21.Google Scholar ↗
  34. Fard, H. D., Ghatari, A. R., & Hasiri, A., (2010). Employees Morale in Public Sector: Is Organizational Trust an Important Factor? European Journalof scientific research, 46 (3)378-390.Google Scholar ↗
  35. Honold, L., (1997). A Review of the Literature on Employee Empowerment. Empowerment in Organizations, 5 (4), 202-212. doi:10.1108/14634449710195471,DOI ↗Google Scholar ↗
  36. http://dx.doi.org/10.1108/14634449710195471DOI ↗Google Scholar ↗
  37. Houran, J., & Kefgen, K., Money and Employee Motivation. [Online] Available: www.2020skills.com.IRCO, International Research Center on Organizations,Cross-cultural Management Network.Google Scholar ↗
  38. Hyun S 2009. Re-examination of Herzberg’s Two-FactorTheory of Motivation in the Korean Army Foodservice Operation. MS Thesis. Iowa State University. United States.Google Scholar ↗
  39. Jan, K., Ramay, M. I., & Qureshi, T. M., (in Press). Motivation in Public Organization. Pakistan. [Online] Available:http://www.scribd.com/doc/3104893/Motivation-In-Public-OrganizationGoogle Scholar ↗
  40. Jun, M., Cai, S., & Shin, H. (2006). TQM practice in maquiladora: antecedents of employee satisfaction and loyalty. Journal of Operations Management, 24, 791-812. doi:10.1016/j.jom.2005.09.006, http://dx.doi.org/10.1016/j.jom.2005.09.006DOI ↗Google Scholar ↗
  41. Kamalian, A. R., Yaghoubi, N. M., & Moloudi, J., (2010). Survey of Relationship between Organizational Justice and Empowerment (A Case Study). European Journal of Economics, Finance and Administrative Sciences, 24, 165-171.Google Scholar ↗
  42. Khalid, S., & Irshad, M. Z., (2010). Job Satisfaction among Bank Employees in Punjab, Pakistan: A Comparative Study. European Journals of Social Sciences, 17 (4), 570-577.Google Scholar ↗
  43. Khan, K. U., Farooq, S. U., & Ullah, M. I., (2010). The Relationship between Rewards and Employee Motivation in Commercial Banks of Pakistan. Research Journal of International Studies, 14, 37-52.Google Scholar ↗
  44. Latt, K. A., (2008). Motivating People on the way towards Organizational Performance. Victoria University (Australia), intern analyst, Covalence SA, Geneva.Google Scholar ↗
  45. Malik, M. E., Ghafoor, M. M., & Naseer, S., (2011). Organizational Effectiveness: A Case Study of Telecommunication and Banking Sector of Pakistan. Far East Journal of Psychology and Business, 2 (1), 37-48.Google Scholar ↗
  46. Mani, V., (2010). Development of Employee Satisfaction Index Scorecard. European Journal of Social Sciences, 15 (1), 129-139.Google Scholar ↗
  47. Matthew, J., Grawhich, & Barber, L. K., (2009). Are you focusing both Employees and Organizational Outcomes. Organizational Health Initiative at Saint Louis University (ohi.slu@edu), 1-5.Google Scholar ↗
  48. Ministry Of Public Service And Labour (Mifotra) (2012).Rwanda Public Sector Pay and Retention Policy and Implementation Strategy, Kigali, Rwanda.Google Scholar ↗
  49. Oluseyi, S., & Ayo, H. T., (2009). Influence of Work Motivation, Leadership Effectiveness and time Management on Employees’ Performance in some Selected Industries inIbadan,Oyo State, Nigeria. European journal of Economics, Finance and Administrative Sciences,16, 7-17Google Scholar ↗
Author details
MUGABEKAZI Elizabeth
Master of Science in Human Resources Management of the University Of Kigali
✉ Corresponding Author
👤 View Profile →🔗 Is this you? Claim this publication