Factors Influencing millennials Adoption of Mobile Banking in East Lombok:Application of The UTAUT Model

Ardian Sukirman Aji; Taufiq Chaidir

doi:10.18535/ijsrm/v12i08.em19

Abstract

The author's purpose in conducting this research is for analyze the variables that influence the adoption of mobile banking by the millennial generation inside the East Lombok region. This study uses descriptive quantitative methodology and the UTAUT (Unified Theory of Acceptance and Use of Technology) model developed under(Venkatesh, Morris, Davis, & Davis, 2003). The type of research used is explanatory research collected through digitally distributed surveys, using the PLS-SEM model technique, the research sample consists of 123 mobile banking customers from the millennial generation in East Lombok district, with five samples per sub-district. Research findings, performance expectations, and effort expectations do not appear to significantly influence the millennial periods tendency for employ mobile banking in East Lombok Regency.

Keywords

Mobile BankingMillennialsUTAUTBehavioral Intention

References

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Sari, A., & Yoseph Agus Bagus Budi N. (2023). Faktor Faktor Yang Mempengaruhi Minat Generasi Milenial Dalam Menggunakan Mobile Banking. Jurnal Ekonomi Trisakti, 3(1), 1437—1446. https://doi.org/10.25105/jet.v3i1.16132DOI ↗Google Scholar ↗
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Shareef, M. A., Baabdullah, A., Dutta, S., Kumar, V., & Dwivedi, Y. K. (2018). Consumer adoption of mobile banking services: An empirical examination of factors according to adoption stages. Journal of Retailing and Consumer Services, 43(February), 54—67. https://doi.org/10.1016/j.jretconser.2018.03.003DOI ↗Google Scholar ↗
Tan, M. C., Zariyawati, M. A., & Hirnissa, M. T. (2021). The Application of UTAUT Theory to Determine Factors Influencing Malaysian Adoption Mobile Banking. International Journal of Academic Research in Business and Social Sciences, 11(1). https://doi.org/10.6007/ijarbss/v11-i1/8448DOI ↗Google Scholar ↗
Venkatesh, V., Morris, M. G., Davis, G. B., & Davis, F. D. (2003). User acceptance of information technology: Toward a unified view. MIS Quarterly: Management Information Systems, 27(3), 425—478. https://doi.org/10.2307/30036540DOI ↗Google Scholar ↗
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[refR-1] Ajzen, I., & Fishbein, M. (1980). Attitudes and the Attitude-Behavior Relation: Reasoned and Automatic Processes. European Review of Social Psychology, 11(1), 1—33. https://doi.org/10.1080/14792779943000116DOI ↗Google Scholar ↗

[refR-2] Alalwan, A. A., Dwivedi, Y. K., & Rana, N. P. (2017). Factors influencing adoption of mobile banking by Jordanian bank customers: Extending UTAUT2 with trust. International Journal of Information Management, 37(3), 99—110. https://doi.org/10.1016/j.ijinfomgt.2017.01.002DOI ↗Google Scholar ↗

[refR-3] Anjani, W., & Mukhlis, I. (2022). Penerapan Model UTAUT (The Unified Theory of Acceptance and Use of Technology) Terhadap Minat dan Perilaku Penggunaan Mobile Banking. Jurnal Ekonomi Akuntansi Dan Manajemen, 21(1), 1. https://doi.org/10.19184/jeam.v21i1.30570DOI ↗Google Scholar ↗

[refR-4] Bankole, F. O., Bankole, O. O., & Brown, I. (2011). Mobile Banking Adoption in Nigeria. Electronic Journal of Information Systems in Developing Countries, 47(1), 1—23. https://doi.org/10.1002/j.1681-4835.2011.tb00330.xDOI ↗Google Scholar ↗

[refR-5] Boonsiritomachai, W., & Pitchayadejanant, K. (2019). Determinants affecting mobile banking adoption by generation Y based on the unified theory of acceptance and use of technology model modified by the technology acceptance model concept. Kasetsart Journal of Social Sciences, 40(2), 349—358. https://doi.org/10.1016/j.kjss.2017.10.005DOI ↗Google Scholar ↗

[refR-6] Chaidir, T., Rois, I., & Akhmad Jufri. (2021). Penggunaan Aplikasi Mobile Banking Pada Bank Konvensional dan Bank Syariah di Nusa Tenggara Barat: Pembuktian Model Unified Theory of Acceptance and Use of Technology (UTAUT). Elastisitas - Jurnal Ekonomi Pembangunan, 3(1), 61—76. https://doi.org/10.29303/e-jep.v3i1.37DOI ↗Google Scholar ↗

[refR-7] Davis, F. D. (1989). Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS Quarterly: Management Information Systems, 13(3), 319—339. https://doi.org/10.2307/249008DOI ↗Google Scholar ↗

[refR-8] Dawood, H. M., Liew, C. Y., & Lau, T. C. (2021). Mobile perceived trust mediation on the intention and adoption of FinTech innovations using mobile technology: A systematic literature review. F1000Research, 10(March), 1252. https://doi.org/10.12688/f1000research.74656.1DOI ↗Google Scholar ↗

[refR-9] Deameta, A. F. (2018). Prediksi Intensi Perilaku terhadap Penggunaan Mobile Bangking Menggunakan THE UNIFIED THEORY OF ACCEPTANCE AND USE OF TECHNOLOGY, TRUST, DAN NETWORK EXTERNALITIES. Sereal Untuk, 51(1), 51.Google Scholar ↗

[refR-10] Elhajjar, S., & Ouaida, F. (2020). An analysis of factors affecting mobile banking adoption. International Journal of Bank Marketing, 38(2), 352—367. https://doi.org/10.1108/IJBM-02-2019-0055DOI ↗Google Scholar ↗

[refR-11] Gupta, A., Dogra, N., & George, B. (2018). What determines tourist adoption of smartphone apps?: An analysis based on the UTAUT-2 framework. Journal of Hospitality and Tourism Technology, 9(1), 48—62. https://doi.org/10.1108/JHTT-02-2017-0013DOI ↗Google Scholar ↗

[refR-12] Hidayatullah, S., Waris, A., & Devianti, R. C. (2018). Perilaku Generasi Milenial dalam Menggunakan Aplikasi Go-Food. Jurnal Manajemen Dan Kewirausahaan, 6(2), 240—249. https://doi.org/10.26905/jmdk.v6i2.2560DOI ↗Google Scholar ↗

[refR-13] I. Ghozali and H. Latan. (2015). Partial Least Squares : Konsep, Teknik dan Aplikasi Menggunakan Program SmartPLS 3.0, -2/E. Semarang: Undip.Google Scholar ↗

[refR-14] Malaquias, R. F., & Hwang, Y. (2016). An empirical study on trust in mobile banking: A developing country perspective. Computers in Human Behavior, 54, 453—461. https://doi.org/10.1016/j.chb.2015.08.039DOI ↗Google Scholar ↗

[refR-15] Mayanti, R. (2020). Faktor-Faktor Yang Mempengaruhi Penerimaan User Terhadap Penerapan Quick Response Indonesia Standard Sebagai Teknologi Pembayaran Pada Dompet Digital. Jurnal Ilmiah Ekonomi Bisnis, 25(2), 123—135. https://doi.org/10.35760/eb.2020.v25i2.2413DOI ↗Google Scholar ↗

[refR-16] Mazhar, F., Rizwan, M., Fiaz, U., Ishrat, S., Razzaq, M. S., & Khan, T. N. (2014). An Investigation of Factors Affecting Usage and Adoption of Internet & Mobile Banking In Pakistan. International Journal of Accounting and Financial Reporting, 1(1), 478. https://doi.org/10.5296/ijafr.v4i2.6586DOI ↗Google Scholar ↗

[refR-17] Nopiani &Made Pande Dwiana Putra. (2021). Analisis Faktor-Faktor yang Mempengaruhi Kinerja Keuangan Lembaga Perkreditan Desa di Kabupaten Badung. E-Jurnal Akuntansi, 31(10), 2621. https://doi.org/10.24843/eja.2021.v31.i10.p17DOI ↗Google Scholar ↗

[refR-18] Obeid, H., & Kaabachi, S. (2016). Empirical investigation into customer adoption of Islamic banking services in Tunisia. Journal of Applied Business Research, 32(4), 1243—1256. https://doi.org/10.19030/jabr.v32i4.9734DOI ↗Google Scholar ↗

[refR-19] Oktavianita, A. D. (2021). Pengaruh Faktor Model UTAUT (Unified Theory of Acceptance and Use of Technology) Terhadap Niat Generasi Milenial Dalam Menggunakan Mobile Banking di …. Jurnal Ekonomi Dan Bisnis (EK&BI), 4, 649—660. https://doi.org/10.37600/ekbi.v4i2.414DOI ↗Google Scholar ↗

[refR-20] Oliveira, T., Thomas, M., Baptista, G., & Campos, F. (2016). Mobile payment: Understanding the determinants of customer adoption and intention to recommend the technology. Computers in Human Behavior, 61(2016), 404—414. https://doi.org/10.1016/j.chb.2016.03.030DOI ↗Google Scholar ↗

[refR-21] Purwanto, E., & Loisa, J. (2020). The Intention and Use Behaviour of the Mobile Banking System in indonesia: UTAUT Model. Technology Reports of Kansai University, 62(06), 2757—2767. Retrieved from https://www.researchgate.net/publication/343230847Google Scholar ↗

[refR-22] Sari, A., & Yoseph Agus Bagus Budi N. (2023). Faktor Faktor Yang Mempengaruhi Minat Generasi Milenial Dalam Menggunakan Mobile Banking. Jurnal Ekonomi Trisakti, 3(1), 1437—1446. https://doi.org/10.25105/jet.v3i1.16132DOI ↗Google Scholar ↗

[refR-23] Sarstedt, M., Ringle, C. M., & Hair, J. F. (2017). Handbook of Market Research. Handbook of Market Research. https://doi.org/10.1007/978-3-319-05542-8DOI ↗Google Scholar ↗

[refR-24] Savić, J., & Pešterac, A. (2019). Antecedents of mobile banking: UTAUT model. The European Journal of Applied Economics, 16(1), 20—29. https://doi.org/10.5937/ejae15-19381DOI ↗Google Scholar ↗

[refR-25] Shareef, M. A., Baabdullah, A., Dutta, S., Kumar, V., & Dwivedi, Y. K. (2018). Consumer adoption of mobile banking services: An empirical examination of factors according to adoption stages. Journal of Retailing and Consumer Services, 43(February), 54—67. https://doi.org/10.1016/j.jretconser.2018.03.003DOI ↗Google Scholar ↗

[refR-26] Tan, M. C., Zariyawati, M. A., & Hirnissa, M. T. (2021). The Application of UTAUT Theory to Determine Factors Influencing Malaysian Adoption Mobile Banking. International Journal of Academic Research in Business and Social Sciences, 11(1). https://doi.org/10.6007/ijarbss/v11-i1/8448DOI ↗Google Scholar ↗

[refR-27] Venkatesh, V., Morris, M. G., Davis, G. B., & Davis, F. D. (2003). User acceptance of information technology: Toward a unified view. MIS Quarterly: Management Information Systems, 27(3), 425—478. https://doi.org/10.2307/30036540DOI ↗Google Scholar ↗

[refR-28] Zhou, T. (2011). An empirical examination of initial trust in mobile banking. Internet Research, 21(5), 527—540. https://doi.org/10.1108/10662241111176353DOI ↗Google Scholar ↗