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Social Sciences and Humanities
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The Impact of Ethical Responsibility and Responsiveness on Customers’ Behavioral Intention to Use Digital Banking Services at Vietnamese Commercial Banks

DOI: 10.18535/ijsrm/v14i01.sh03· Pages: 2554-2564· Vol. 14, No. 01, (2026)· Published: January 27, 2026
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Abstract

The research paper assesses the impact of ethical responsibility and responsiveness responsibility on Customers’ Behavioral Intention to Use Digital Banking Services at Vietnamese Commercial Banks; thereby proposing solutions and recommendations to commercial banks and state management agencies in fulfilling their social responsibilities, especially the implementation of ethical responsibility and responsiveness responsibility for feedback.

Keywords

Ethical responsibilityResponsive responsibilitycommercial banksindividual customersdigital bankingVietnam

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Trang Le Thi Huyen
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