ISSN (Online): 2321-3418
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Economics and Management
Open Access

The Influence of Servant Leadership, Competency, Educational Qualifications, Work Environment on Employee Performance Mediated by Job Satisfaction

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DOI: 10.18535/ijsrm/v12i08.em16· Pages: 7043-7155· Vol. 12, No. 08, (2024)· Published: August 18, 2024
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Abstract

Performance is showing the quality and quantity of work achieved by an employee after carrying out the job duties assigned by the organization. Employee performance is influenced by many indicators such as servant leadership, competence, educational qualifications and work environment. This study aims to examine the influence of servant leadership, competency, educational qualifications and work environment on employee performance is mediated by job satisfaction. This research was conducted at the Regional Office X of the State Civil Service Agency with Civil Servants as research subjects. The population of this research is all Civil Servants who work at the Regional Office X of the State Civil Service Agency, totaling 89 people and using the saturated sample method, so that all employees are used as samples. Researchers used quantitative research with primary data from questionnaires distributed to Civil Servants of the State Civil Service Agency Regional Office X through google form with a Likert scale of 1-10. Using SEM Partial Least Squares (PLS) analysis technique. The results showed that servant leadership, competence, educational qualifications and work environment have a positive effect and significant on job satisfaction. Servant leadership, competence, work environment and job satisfaction have a positive effect on employee performance but educational qualifications have a negative effect and not significant on employee performance. Job satisfaction is able to mediated the influence of servant leadership, competence, educational qualifications and work environment on employee performance. The implications of this research can contribute information in understanding the specific relationship of leaders in determining decisions related to employee performance appraisal by considering the competence and educational qualifications of employees, increasing servant leadership of leaders and improving the quality of the work environment in order to improve the performance.

Keywords

servant leadershipcompetencyeducational qualificationswork environmentperformancejob satisfaction

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Author details
I Nyoman Lanus
Universitas Pendidikan Nasional, Denpasar,
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Luh Putu Mahyuni
Universitas Pendidikan Nasional, Denpasar,
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